Have a look at www.thinkbeforeyousend.com
A fascinating look at how email should and should not be used. This is a website on email etiquette. Profesionally done by a two editors; one of a publishing house in US and the other works for a NY newspaper. Click on the audio link on page to hear an exerpt.
See the player at the top of the blog and listen to what they have to say.
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